Class Cancellation Policy

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Please note: We have recently updated our refund policy.
If you have questions, please contact us for answers.
Thank you.

Allison Agile's cancellation policy is as follows:

  1. Greater than 30 days prior to class: You may cancel with a $200 processing charge and refund of the remaining cost of the course.

It's that simple. A few notes...

  • Any class is subject to cancellation due to lack of enrollment or other unforseen events at our sole discretion.
  • In the event of a cancellation, Allison Agile will make every reasonable attempt to work you into an upcoming class, but are we not responsible for any kind of reimbursment due to the cancellation, beyond refunding the cost of the course itself.
  • We recommend that you contact us before booking any travel arrangements.
  • Cancellation payouts will take place within 30 days after the class is complete.
  • Regardless of the verbiage on Eventbrite, the above is our policy. Please contact us directly with any questions about this policy.
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After-Class Support Benefits

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Taking a certification course is a huge investment, especially if that class is coming out of your own pocket. We know, we've been there ourselves! So our goal is to make sure you get as much value out of that investment as you can. With that in mind, we would like to introduce a revolutionary new set of benefits that you automatically acquire when you complete one of our courses. It's a thing we like to call our "After-Class Support Benefits". Catchy title, eh?

These benefits consist of four major areas:

  • Dedicated 24X7 Support Line: So you've sat the course, taken the test and you have a shiney new set of letters to add after your name. Good on you! But now what? The support line is a place where you can submit questions about what to do with your new skills and knowledge. Shoot us questions about the actual situation you are facing, and Allison Agile staff will provide our best guidance. Our responses will be based on real-world experiences that we have acrrued over decades of project management in dozens of industries. The support line operates on a 24-hour response SLA, with 48 hours for any question posted during the weekend.
  • Access to Professional Career Coaching: Sometimes growing your career after levelling up can be daunting. Having someone to listen, offer advice and counseling, or give you encouragement can be immeasurably helpful. All class alumni have the option to schedule a 30-minute coaching 1:1 with one of our experienced staff. As an alumni, you'll have 90 days after the course completion to put something on our calendar at a mutually agreeable time and date. All sessions will be held either via phone or Skype conversation. Use this time to consider any topic relating to your agile career!
  • Invitation to Exclusive Mentoring Community: We moderate and manage a peer community of course alumni. This community is a great place to learn, share and grow after the class is over. You'll have the chance to rub shoulders with other folks with similar interests, ask questions and provide answers, make new connections and expand your professional network. Want to get invited? Sign up for one of our courses or webinars and we'll get you in!
  • Premium Access to Upcoming Courses and Webinars: At Allison Agile we truly believe in the power of education, after all, we're all considered 'knowledge workers', right? All class alumni get first access and discounts to all of our upcoming courses, webinars and other learning sessions. You've already experienced our course delivery, here's your chance to get more of it!

This list, and how we implement it, are both under the principle of "relentless improvement". We're focused on delivering the best after-class support in the industry. If you think that our approach to certification delivery is of value to you, then we look forward to seeing you in one of our classes!

 

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